Refund policy

Return & Refund Policy
Effective Date: August 13, 2025

We want you to be happy with your purchase from Lil' Pick Me Ups. 

1. Eligibility for Returns

• Returns accepted within 14 days of delivery.
• Items must be unused, in original packaging.
• Personalized/custom items are non-returnable unless defective by manufacturer. To initiate a claim for a defective item, clients must submit photographic and/or video proof of the defect at the time the item is received.
• Refunds issued to original payment method within 7 business days after inspection.
• Shipping costs are non-refundable.

3. Exchanges
We offer exchanges for defective or damaged items only such as: 

Manufacturing or Production Defects

• • Printing errors (misaligned graphics, missing design elements).

  • Defective stitching, broken zippers, or loose seams.

  • Faulty product construction or malfunction (e.g., mug handle breaks during first use).

• Damage During Shipping

  • Item arrives broken, bent, or visibly crushed.

  • Stains or water damage due to poor packaging or mishandling by the carrier.

• What does not qualify for exchange:
  
  • Damage caused by misuse, neglect, or improper care after delivery (e.g., washing instructions ignored, item dropped or scratched by customer).
  • Normal wear and tear.
    
    
  • Color variations due to screen differences (unless significantly different from listing).

4. Return Shipping
Customer is responsible for return shipping costs unless the item is defective.